ASSESSING THE IMPACT OF ELECTRONIC BANKING ON SMES
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- NGN 3000
ABSTRACT
The use of electronic banking has become widespread in Nigeria with SMEs adopting it as customers’ relations strategy for improved operations and service delivery.
The major focus of this paper is on assessing the impact of electronic banking on the small medium enterprises. Chi-square test was used to test the Hypothesis formed.
The results of the findings and the hypotheses tested showed that the result from this investigation proved that there is a significant relationship between Automated teller machine services, mobile banking and point of sale services on Small medium enterprises. Thus, customers have been able to save considerate time with relatively leaser costs to the customers. The outcomes of this study would help the management of SMEs to develop effective strategic planning for the future of electronic banking tools in developing countries like Nigeria. Again, there is the need to sensitize the service provider on degree at which SMEs use or adopt electronic banking so as to improve their service delivery and operations.
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